When property managers hire Best Private Security in Johannesburg they have a picture in mind of what their contract security force will look like, but too often what they get is not what they pictured. What we have found is that most security guard companies are capable of providing the service that property managers want, but too often do not because of a lack of ongoing quality control procedures.
Protection security companies are unlike any vendor that a property manager usually hires. If you hire a painter, you can see whether or not they are doing their jobs by looking at the walls. But when you hire a VIP protection guard company, how often can you see whether the guard company is doing their job which includes running background checks and drug screenings, providing good training for your guards, and effectively monitoring and supervising your guards. In most instances they probably are, but it is important to implement a system of verification and quality control to ensure that problems associated with the lack of performing these jobs do not begin to occur.
In this article we will discuss five (5) easy steps to improving your security guard service and achieving what you picture as your ideal security guard force.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified amount of training before they can begin working as security guards. If your state is one of these states, ensure that your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the type of training that is being provided by your security company and ask yourself does it seem adequate.
Additionally, is your security guard company performing background and drug screenings on all your guards BEFORE they send them to your property? If they are, they should be providing you with verification. If not, why?
Inspect Your Guards
After hours inspections of VIP crowd management event armed security guard service, it is always great ways of finding out exactly what is happening with your security while you are not there. During these inspections, make sure to ask your security guards questions about their duties and responsibilities to ensure that they understand their jobs. In fact, we suggest having your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when choosing a security consultant be sure that the consultant is not actually a security guard company. If so, your audit is sure to turn up problems with your current security guard company.
Meet with your Security Guard Company Regularly
The fifth and easiest step is to regularly meet with your security company. Without providing regular feedback to your security guard company, property managers are missing out on opportunities to achieve incremental increases in efficiency. Topics such as tenant feedback, guard attrition, feedback from any remote supervisory systems, and any security audits should be discussed during these meetings, which is why they use best armed VIP private event security guard services.
For property managers, getting the security that they want is sometimes just a matter of putting the right processes in place to make sure that all parties understand what is expected. The five easy steps that we outline here are just a few for you to consider. For more ideas or suggestions, please feel free to contact us by email at info@Khayaembali.co.za or contact a licensed security consultant in your area.
How Do You Select The Best Protection Services for all Best Private Security?
A Private Security Company (PSC) is a registered civilian company that specializes in providing contract commercial services to domestic and foreign entities with the intent to protect personnel and humanitarian and industrial assets within the rule of applicable domestic law.
The PSC market has been in existence for a lot longer, is far larger and generally much more competitive than that for military services. PSC's are profit driven organizations that trade in professional services linked to internal security and protection. The majority of PSC's are smaller companies predominantly concerned with crime prevention and ensuring public order, providing security and private guard services domestically. In a number of states as diverse as the US, the UK, Israel, Germany, Russia, South Africa and the Philippines. The number of domestic PSC's and size of their budgets exceed those of public law enforcement agencies. A minority of PSC's are organized in larger companies sharing the same corporate attributes and command structures as Private Military Companies.
3. The Investigation & Risk Management Sector: This is the smallest and comprises private investigators whose activities range from the dangerous to the mundane, from the tragic to hilarious: from matrimonial disputes, labor matters, vetting, expert witness services, private and industrial espionage, counterintelligence and anti- and counter-surveillance, to VIP protection from undercover and surveillance missions. Risk management consulting is the least visible of all sectors and possibly the most problematic and potentially threatening to the state.
For Best Protection Use Best Private Security in Johannesburg
If you decide to use contracted security guards to protect your business and people you should use the following tips to ensure that you get the quality you pay for. I will say that it may cost you more to get this quality but if you force the contracted security company to work for lower price they will deliver lower standard guards in some cases, but more importantly, if they accept your low price it means they are saving money elsewhere. These security companies will have lower quality controls and increased number of safety concerns due to poor occupational health and safety systems.
Verbal communication skills
All clients want security guards that can speak English well so their customers can understand directions and instructions clearly. Their verbal skills are also needed to resolve conflicts peacefully.
Security guards main duty is to detect security problems and safety hazards before they become an problem for your business. Most security training courses do not teach observation skills in any form. These training companies believe that people have eyes and have been using them for their entire life so they know how to observe already. Completely wrong. That is like saying that because we have been eating food all our lives we can be food critics and know how to judge a chefs product.
Pay attention to the level of verbal skills used during the interview. Especially the number of incorrect words used and lengthy pauses while they think of the words to use. This type of skills signals poor verbal ability and comprehension during normal conversation they will struggle during security incidents. If they have to repeat themselves to you so you understand what they are saying- don't use them.
Avoid using any security guards that feel they need to have bald heads or crew cuts because they don't want their hair grabbed during a fight. They shouldn't need to fight if they know how to do their job properly. This goes the same for guards that refuse to wear ties in case someone grabs it during a fight. Get elastic or clip on ties. Problem solved. I prefer it if someone wants to grab my tie instead of punching me because they have just wasted the first move and not injured me. Game over.
Ask how long they have worked for this security company. Security companies have high turnover and throw inexperienced guards at clients every month or worse, they use sub-contracted guards that you have no quality control over and the security company doesn't even know them.
Security Companies Need to Have Higher Standards
Finding the right security company you can trust and that will be there for you and your company in the future is a difficult task. There are literally hundreds, sometimes thousands of security companies in a given geographic location. Many of these companies are fly by night operations that have little business experience or security expertise at all. These companies typically work out of a home or simply a single truck. You may be surprised to find out that almost anyone can start a security company overnight. These companies use local distributors of security products to purchase their products and supplies. They have no manufacturer certifications, no stock inventory, and sometimes a cell phone is the main company number. This is not to say that there are not good security companies out there. On the contrary, there are a number of good and reputable companies that have trained employees that are certified on the products they install.
Asking these simple questions can help give you the peace of mind that the security company protecting your company and your employees is a quality one. Think about a time when you selected a company or a product that didn't deliver on its promises. The disappointment, the amount of time squandered, and most importantly, the money wasted on selecting the wrong product or company. Take the time before selecting a security company to find out more than just the product they are selling you, find out about the company itself. A good quality, strong company, will most likely reflect the same in its product selection.
Security Company Management
An inexperienced criminal may be deterred by the video surveillance, it is a known fact of human nature that being watched will make a person behave more respectfully. This is the reason some businesses may have a cardboard cut out shaped like a person standing in a visible area. It may even be one reason for the use of mannequins in stores.
An alarm will turn away the boldest criminal. The piercing sound will break anyone's concentration. Just knowing the police have been alerted and are on their way will force a criminal to flee quickly.
Crime is not just limited to after-hours. Theft can and does occur during open hours. Video surveillance is needed to watch shoppers or customers. If recording, the surveillance video can be viewed at a later time to find what occurred on a previous day. If a surveillance video is used outdoors to watch vehicles entering and leaving a facility, the police may find it helpful in locating a criminal by tracing the vehicle make, model and registration.