When property managers hire Top Private Security Companies in Gauteng they have a picture in mind of what their contract security force will look like, but too often what they get is not what they pictured. What we have found is that most security guard companies are capable of providing the service that property managers want, but too often do not because of a lack of ongoing quality control procedures.
Protection security companies are unlike any vendor that a property manager usually hires. If you hire a painter, you can see whether or not they are doing their jobs by looking at the walls. But when you hire a VIP protection guard company, how often can you see whether the guard company is doing their job which includes running background checks and drug screenings, providing good training for your guards, and effectively monitoring and supervising your guards. In most instances they probably are, but it is important to implement a system of verification and quality control to ensure that problems associated with the lack of performing these jobs do not begin to occur.
In this article we will discuss five (5) easy steps to improving your security guard service and achieving what you picture as your ideal security guard force.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified amount of training before they can begin working as security guards. If your state is one of these states, ensure that your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the type of training that is being provided by your security company and ask yourself does it seem adequate.
Additionally, is your security guard company performing background and drug screenings on all your guards BEFORE they send them to your property? If they are, they should be providing you with verification. If not, why?
Inspect Your Guards
After hours inspections of VIP crowd management event armed security guard service, it is always great ways of finding out exactly what is happening with your security while you are not there. During these inspections, make sure to ask your security guards questions about their duties and responsibilities to ensure that they understand their jobs. In fact, we suggest having your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when choosing a security consultant be sure that the consultant is not actually a security guard company. If so, your audit is sure to turn up problems with your current security guard company.
Meet with your Security Guard Company Regularly
The fifth and easiest step is to regularly meet with your security company. Without providing regular feedback to your security guard company, property managers are missing out on opportunities to achieve incremental increases in efficiency. Topics such as tenant feedback, guard attrition, feedback from any remote supervisory systems, and any security audits should be discussed during these meetings, which is why they use best armed VIP private event security guard services.
For property managers, getting the security that they want is sometimes just a matter of putting the right processes in place to make sure that all parties understand what is expected. The five easy steps that we outline here are just a few for you to consider. For more ideas or suggestions, please feel free to contact us by email at info@Khayaembali.co.za or contact a licensed security consultant in your area.
How Do You Select The Best Protection Services for all Top Private Security Companies?
The management and the executive officers of a security company are the best determinants of the service a client will receive. In order to be licensed as a qualified manager for a security company by the State of California a security officer must have worked a minimum of one year. Naturally there are some other requirements and a test that has to be passed, but that is the most difficult and important hurdle. One year of guard experience will not suffice to run a professional guard company and ensure professional, reliable service to clients.
As a client one should always ask to meet with one of the executive officers to ensure that one is hiring a security company that understands all aspects of the security business. Many security guards and clients are under the false impression that a security company is simply an agency that provides security guards. A good security company will have a proven concept of hiring the right people, holding them accountable and adding value to the client's business.
Hiring the right people means a rigorous interview process by human resource professionals, who will choose the best of the best from a pool of candidates. It also means a proven background check procedure, which will ensure with a criminal background and a history of violence are not hired. A good security company will protect its clients and itself from liability by choosing the right security guards candidates with the necessary experience in the security industry.
Holding security officers accountable means establishing checks and balances with security guards, supervisors and the client. There should be electronic equipment used, which will provide the client and the supervisors with a report of the security officer's activity throughout his shift. Supervisors should be visiting the site frequently to check on and coach the security guards. They should also frequently check in with the client to ensure customer satisfaction.
Many clients might wonder how a security guard can add value to their business side from just providing security services. An excellent security company will find many ways by going beyond their post orders to add value to their client' business. In a jewelry store the main responsibility of the guard is to protect clients and property, but smiling and being professional and courteous with the customers will improve the atmosphere in the store. A security guard at a construction site will save construction people a lot of time by limiting access of job seekers and keeping a log of visitors. Hotel security guards can help the hotel save costs by handing out newspaper or assisting the bell desk if necessary. A great security company will employ security consultants that will come up with innovative ways to provide value beyond the regular security services. It is important for clients to identify that they are dealing with a company that will add value by requesting a meeting with one of the managers of the company.
For Best Protection Use Top Private Security Companies in Gauteng
While some new security company owners decide to go it alone, there are others who want the security, pardon the pun, of a security franchise. With a security company franchise, you not only get a name that people know and trust, but you get a lot of help to make your franchise successful. Currently, there are four main security company franchises.
1. Shield Security Systems
4. L & W Investigations
Are You Ready For A Franchise?
Before you sign on and pay the franchise fee to use one of the above franchises for your security company, you should do a self-assessment to determine if you are ready to be part of a franchise.
Do you have enough money to join the franchise? Franchise fees will range between $50,000 and $250,000 usually, depending where you are. In addition, if there are a lot of similar franchises in your area, you may have to pay the other franchises so you can operate in their area, even if they are under the same company name as you.
Also, you need to be able to work within the franchise system. Being an entrepreneur is great, but you won't be able to try out-of-the-box methods if you are part of a franchise. You have to abide by the rules of the franchise. You work for yourself, but you work for the franchise as well and it is important to remember that. Lastly, there are goals and deadlines you need to reach with a franchise, including certain sales figures per month. Are you going to be capable of reaching these early on with your security company?
The Pros and Cons of Buying a Franchise
As with anything, there are benefits and disadvantages of having a franchise. In regards to the benefits, they include the fact that you get the financial stability and backing of a large company. As well, you get the marketing experience of the company, which can be extremely helpful.
Disadvantages include the fact that you have to work within a franchise system, which can be constraining to a free-thinker. You will have to report to a head office and you will have obligations that you have to meet each month with the company. You may also not have as much control over your business as you would like when you are part of a franchise.
All in all, the financial stability and security that a franchise can give you, makes having a franchise security company well worth it when you are first starting out. Just make sure you find the franchise that is right for you.
What is the Purpose of Security Systems?
Starting a security company is just a matter of paying a license fee, holding a security qualification and having two people give you a reference. This is about the level required and a person can set up a security company. Think about this when you decide to use a security company to provide you with security guards to protect your valuable assets and employees. Who is the security company owner and what proof have they provided of their ability to protect your valuables
How much practical experience have they had in preparing and organising the security procedures and methods to protect you
What guarantee do you have if some of your valuable information, assets, or employees are injured because their security failed as promised
Security company checking
To manage the risks to your business better you will need to do a little research before you decide to contract a security company to protect your business. I know of very few clients that actually do a check of the security company and just assume that they know what they are doing because they say they do. I have often been tasked to fix up the mistakes made by selecting the wrong security company after they have cost the client thousands of dollars due to service failures.
When you start looking for a security company in Johannesburg I recommend that you ask for their company brochure and material. I know that it is just advertising material and someone in marketing put it together, but consider this: if they make statements of guarantees or claims of ability you could possibly have enough evidence weight if you needed to pursue a court case. More importantly it is difficult for their managers to argue with you when you ask that they do what they say in the brochure.
There are a lot of ex-police members that go to work in the security industry as managers or specialised consultants. They are generally very capable people and have a great passion for protecting people. You do need to be aware of some key differences between an ex-police security manager and a career security professional.
- Career security professionals work in the industry as their chosen career path and not as a fall back job when they leave the police service.
- Police members are trained in community policing and have a $2 Billion funding purse to provide the latest in equipment and resources when they go to work. Private security have little resources and need to rely on their own skills to solve problems.
- When a situation gets tricky the police members called in lots of back up and never worked alone. Security guards almost always work alone and the closest back up is over 1 hour away if at all.
- Police members are used to having firearms and batons when dealing with drunks and robbers but the security guard only has a radio most of the time.
With all this in mind, who do you think has the knowledge, skills, and abilities to better fix your problems and stay within your budget.
© Copyright 2008 by Paul Baker
Hiring A Private Security Company
So, you have put together your security company. You have an office, a patrol vehicle and you have your business cards ready to give away. What do you need now? Well, you need what every company needs; customers. Getting customers is what most new companies struggle with, especially if they are in an area saturated with competitors. Your security company needs to find a way to compete with the other security companies out there, and you need to develop new accounts and get new customers.
Get the Word Out
If you want new customers, you have to make sure customers know who you are and that is where advertising comes in. Advertising in a local newspaper, on the radio, or even on television, are all effective means to advertise your company. The only problem related with these methods is that they do cost a lot of money and you may not get the return that you want with these methods. Try a small amount of advertising to start to see what your return on investment is. If you get more customers than you expected, then increase the amount you advertise.
Clients are the lifeblood of any company, especially a security company. If no one pays you to offer them security, then you won't have much to do and you won't make any money. This may seem obvious, but there are many companies that have failed because they did not realize how important it is to acquire and retain customers.