How Do You Select The Best Armed VIP Private Event Security Guard Services for a Company in Security Guard Services List?
If you decide to use Security Guard Services to protect your business and people you should use the following tips to ensure that you get the quality you pay for. I will say that it may cost you more to get this quality but if you force the contracted security company to work for a lower price they will deliver lower standard guards in some cases, but more importantly, if they accept your low price it means they are saving money elsewhere. These security companies will have lower quality controls and increased number of safety concerns due to poor occupational health and safety systems.
Verbal communication skills
All clients want security guards that can speak English well so their customers can understand directions and instructions clearly. Their verbal skills are also needed to resolve conflicts peacefully.
Security guards main duty is to detect security problems and safety hazards before they become a problem for your business. Most Security Guard Services in Johannesburg do not teach observation skills in any form. These training companies believe that people have eyes and have been using them for their entire life so they know how to observe already. Completely wrong. That is like saying that because we have been eating food all our lives we can be food critics and know how to judge a chefs product.
Pay attention to the level of verbal skills used during the interview. Especially the number of incorrect words used and lengthy pauses while they think of the words to use. This type of skills signals poor verbal ability and comprehension during normal conversation they will struggle during security incidents. If they have to repeat themselves to you so you understand what they are saying- don’t use them.
Avoid using any security guards that feel they need to have bald heads or crew cuts because they don’t want their hair grabbed during a fight. They shouldn’t need to fight if they know how to do their job properly. This goes the same for security guard services that refuse to wear ties in case someone grabs it during a fight. Get elastic or clip on ties. Problem solved. I prefer it if someone wants to grab my tie instead of punching me because they have just wasted the first move and not injured me. Game over.
Ask how long they have worked for this security company. Security companies have high turnover and throw inexperienced guards at clients every month or worse, they use sub-contracted guards that you have no quality control over and the security company doesn’t even know them.
Interesting Facts About Security Guard Services in Johannesburg :
Having your own security company can be very rewarding. Financially, there is great potential, and it feels good to know that you are helping people feel safe and secure. Below are necessary steps that must be taken as well as certain considerations that you may want to ponder before taking the first steps toward opening your own security guard company:
TESTING AND LICENSE Most states require written testing. One can inquire about exact state requirements by finding out which state run department oversees private security where you live. In California, for instance, it is the Bureau of Security and Investigative Services who are in charge of all the rules, regulations, and requirements pertaining to private security. Most states will send you study material, if you ask. The testing take a few hours and the costs vary. In Johannesburg, it costs close to $1500 dollars to get fully licensed. Before the license is issued you must, of course, pass the test. Also, you must send in mock of drawings of what your security guard patches will look like. Every security company has their own patches which their officers must wear on their uniform.
OFFICE EXPENSES: Starting small is always best. Many new security companies work out of their home initially. It's important to get all your security guard company forms in order. There are about a dozen security guard forms that you will need such as post logs, incident reports, and a company manual. Forms can also be found on the internet or at your local library.
GUARDS: You may want to start meeting security guards or running free ads to establish yourself in the business. New Security guard companies must network and prepare their staff, even if they are not hired yet. Knowing how to screen and recruit talented, reliable security staff is quite an art and takes experience so you may as well get exposed to it as early as possible. Put yourself out there and meet others in the community that may one day utilize your services. The more prepared you are, the better.
Best Tips on Security Guard Services in Johannesburg
The management and the executive officers of a security company are the best determinants of the service a client will receive. In order to be licensed as a qualified manager for a security company by the State of California a security officer must have worked a minimum of one year. Naturally there are some other requirements and a test that has to be passed, but that is the most difficult and important hurdle. One year of guard experience will not suffice to run a professional guard company and ensure professional, reliable service to clients.
As a client one should always ask to meet with one of the executive officers to ensure that one is hiring a security company that understands all aspects of the security business. Many security guards and clients are under the false impression that a security company is simply an agency that provides security guards. A good security company will have a proven concept of hiring the right people, holding them accountable and adding value to the client's business.
Hiring the right people means a rigorous interview process by human resource professionals, who will choose the best of the best from a pool of candidates. It also means a proven background check procedure, which will ensure with a criminal background and a history of violence are not hired. A good security company will protect its clients and itself from liability by choosing the right security guards candidates with the necessary experience in the security industry.
Holding security officers accountable means establishing checks and balances with security guards, supervisors and the client. There should be electronic equipment used, which will provide the client and the supervisors with a report of the security officer's activity throughout his shift. Supervisors should be visiting the site frequently to check on and coach the security guards. They should also frequently check in with the client to ensure customer satisfaction.
Many clients might wonder how a security guard can add value to their business side from just providing security services. An excellent security company will find many ways by going beyond their post orders to add value to their client' business. In a jewelry store the main responsibility of the guard is to protect clients and property, but smiling and being professional and courteous with the customers will improve the atmosphere in the store. A security guard at a construction site will save construction people a lot of time by limiting access of job seekers and keeping a log of visitors. Hotel security guards can help the hotel save costs by handing out newspaper or assisting the bell desk if necessary. A great security company will employ security consultants that will come up with innovative ways to provide value beyond the regular security services. It is important for clients to identify that they are dealing with a company that will add value by requesting a meeting with one of the managers of the company.
5 Easy Steps to Improving Your Security Guard Service
A Private Security Company (PSC) is a registered civilian company that specializes in providing contract commercial services to domestic and foreign entities with the intent to protect personnel and humanitarian and industrial assets within the rule of applicable domestic law.
The PSC market has been in existence for a lot longer, is far larger and generally much more competitive than that for military services. PSC's are profit driven organizations that trade in professional services linked to internal security and protection. The majority of PSC's are smaller companies predominantly concerned with crime prevention and ensuring public order, providing security and private guard services domestically. In a number of states as diverse as the US, the UK, Israel, Germany, Russia, South Africa and the Philippines. The number of domestic PSC's and size of their budgets exceed those of public law enforcement agencies. A minority of PSC's are organized in larger companies sharing the same corporate attributes and command structures as Private Military Companies.
3. The Investigation & Risk Management Sector: This is the smallest and comprises private investigators whose activities range from the dangerous to the mundane, from the tragic to hilarious: from matrimonial disputes, labor matters, vetting, expert witness services, private and industrial espionage, counterintelligence and anti- and counter-surveillance, to VIP protection from undercover and surveillance missions. Risk management consulting is the least visible of all sectors and possibly the most problematic and potentially threatening to the state.
Security Companies Need to Have Higher Standards
Starting a security company is just a matter of paying a license fee, holding a security qualification and having two people give you a reference. This is about the level required and a person can set up a security company. Think about this when you decide to use a security company to provide you with security guards to protect your valuable assets and employees. Who is the security company owner and what proof have they provided of their ability to protect your valuables
How much practical experience have they had in preparing and organising the security procedures and methods to protect you
What guarantee do you have if some of your valuable information, assets, or employees are injured because their security failed as promised
Security company checking
To manage the risks to your business better you will need to do a little research before you decide to contract a security company to protect your business. I know of very few clients that actually do a check of the security company and just assume that they know what they are doing because they say they do. I have often been tasked to fix up the mistakes made by selecting the wrong security company after they have cost the client thousands of dollars due to service failures.
When you start looking for a security company in Johannesburg I recommend that you ask for their company brochure and material. I know that it is just advertising material and someone in marketing put it together, but consider this: if they make statements of guarantees or claims of ability you could possibly have enough evidence weight if you needed to pursue a court case. More importantly it is difficult for their managers to argue with you when you ask that they do what they say in the brochure.
There are a lot of ex-police members that go to work in the security industry as managers or specialised consultants. They are generally very capable people and have a great passion for protecting people. You do need to be aware of some key differences between an ex-police security manager and a career security professional.
- Career security professionals work in the industry as their chosen career path and not as a fall back job when they leave the police service.
- Police members are trained in community policing and have a $2 Billion funding purse to provide the latest in equipment and resources when they go to work. Private security have little resources and need to rely on their own skills to solve problems.
- When a situation gets tricky the police members called in lots of back up and never worked alone. Security guards almost always work alone and the closest back up is over 1 hour away if at all.
- Police members are used to having firearms and batons when dealing with drunks and robbers but the security guard only has a radio most of the time.
With all this in mind, who do you think has the knowledge, skills, and abilities to better fix your problems and stay within your budget.
© Copyright 2008 by Paul Baker
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