When property managers hire Crowd Management Services in Gauteng they have a picture in mind of what their contract security force will look like, but too often what they get is not what they pictured. What we have found is that most security guard companies are capable of providing the service that property managers want, but too often do not because of a lack of ongoing quality control procedures.
Protection security companies are unlike any vendor that a property manager usually hires. If you hire a painter, you can see whether or not they are doing their jobs by looking at the walls. But when you hire a VIP protection guard company, how often can you see whether the guard company is doing their job which includes running background checks and drug screenings, providing good training for your guards, and effectively monitoring and supervising your guards. In most instances they probably are, but it is important to implement a system of verification and quality control to ensure that problems associated with the lack of performing these jobs do not begin to occur.
In this article we will discuss five (5) easy steps to improving your security guard service and achieving what you picture as your ideal security guard force.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified amount of training before they can begin working as security guards. If your state is one of these states, ensure that your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the type of training that is being provided by your security company and ask yourself does it seem adequate.
Additionally, is your security guard company performing background and drug screenings on all your guards BEFORE they send them to your property? If they are, they should be providing you with verification. If not, why?
Inspect Your Guards
After hours inspections of VIP crowd management event armed security guard service, it is always great ways of finding out exactly what is happening with your security while you are not there. During these inspections, make sure to ask your security guards questions about their duties and responsibilities to ensure that they understand their jobs. In fact, we suggest having your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when choosing a security consultant be sure that the consultant is not actually a security guard company. If so, your audit is sure to turn up problems with your current security guard company.
Meet with your Security Guard Company Regularly
The fifth and easiest step is to regularly meet with your security company. Without providing regular feedback to your security guard company, property managers are missing out on opportunities to achieve incremental increases in efficiency. Topics such as tenant feedback, guard attrition, feedback from any remote supervisory systems, and any security audits should be discussed during these meetings, which is why they use best armed VIP private event security guard services.
For property managers, getting the security that they want is sometimes just a matter of putting the right processes in place to make sure that all parties understand what is expected. The five easy steps that we outline here are just a few for you to consider. For more ideas or suggestions, please feel free to contact us by email at info@Khayaembali.co.za or contact a licensed security consultant in your area.
How Do You Select The Best Protection Services for all Crowd Management Services?
The management and the executive officers of a security company are the best determinants of the service a client will receive. In order to be licensed as a qualified manager for a security company by the State of California a security officer must have worked a minimum of one year. Naturally there are some other requirements and a test that has to be passed, but that is the most difficult and important hurdle. One year of guard experience will not suffice to run a professional guard company and ensure professional, reliable service to clients.
As a client one should always ask to meet with one of the executive officers to ensure that one is hiring a security company that understands all aspects of the security business. Many security guards and clients are under the false impression that a security company is simply an agency that provides security guards. A good security company will have a proven concept of hiring the right people, holding them accountable and adding value to the client's business.
Hiring the right people means a rigorous interview process by human resource professionals, who will choose the best of the best from a pool of candidates. It also means a proven background check procedure, which will ensure with a criminal background and a history of violence are not hired. A good security company will protect its clients and itself from liability by choosing the right security guards candidates with the necessary experience in the security industry.
Holding security officers accountable means establishing checks and balances with security guards, supervisors and the client. There should be electronic equipment used, which will provide the client and the supervisors with a report of the security officer's activity throughout his shift. Supervisors should be visiting the site frequently to check on and coach the security guards. They should also frequently check in with the client to ensure customer satisfaction.
Many clients might wonder how a security guard can add value to their business side from just providing security services. An excellent security company will find many ways by going beyond their post orders to add value to their client' business. In a jewelry store the main responsibility of the guard is to protect clients and property, but smiling and being professional and courteous with the customers will improve the atmosphere in the store. A security guard at a construction site will save construction people a lot of time by limiting access of job seekers and keeping a log of visitors. Hotel security guards can help the hotel save costs by handing out newspaper or assisting the bell desk if necessary. A great security company will employ security consultants that will come up with innovative ways to provide value beyond the regular security services. It is important for clients to identify that they are dealing with a company that will add value by requesting a meeting with one of the managers of the company.
For Best Protection Use Crowd Management Services in Gauteng
In my industry we only have two kinds of customers: those that are proactive and secure their property before a burglary, or those that wait until the intrusion has already occurred. I hope you are in the former group, but either way here are 10.5 ways to choose your next home security company.
How to choose a top rated home security company? Here are 10.5 ways:
- Is the company really concerned about your safety, or are they just looking get a check? A professional security company will make recommendations that they may or may not offer. For example: trimming your hedges, enhancing door locks or jambs etc.
- Is the company licensed by your state for the products they are offering? Are you shown proof of the license when you request it?
- Do they exceed the minimum levels of insurance required by the state? Proof of adequate insurance should be presented when requested.
- Do the employees meet and / or exceed the state / local requirements? Do they drug test and perform an extensive nationwide criminal background and driving record check? Do the representatives have a PVC photo ID card with company information? Can you visually verify the representative online?
- Is the company an active member of the state and local alarm associations?
- Is the company a local company? Is there local executive leadership that you can reach when you have a problem? Is the company involved in the local community?
- Does your security professional act professional? Did he or she offer to remove his or her shoes prior to entering your home? Did he seem genuinely concerned about you and did she listen to your needs? Were they dressed for success or look like they just woke up?
- If you have pets, a top rated security professional will include the special requirements of your "extended" family in the design of the system. Tragically, fire is responsible for approximately 40,000 pet deaths each year in the home.
- Ask how quickly the security company will install your system after purchase. Also, find out how long their service is scheduled out. (Call the main office and ask for the service department)
- When comparing prices compare detection coverage and features. Not all coverage plans are the same.
10.5 Do not base your decision on price alone. If you are like most people you are rarely happy when you buy something because of its price. You did not buy your home because it was the cheapest. Why would you protect your largest investment with the cheapest security system? In my experience, the decisions based on value have turned out the best. Look for a comfortable blend between price and service and get the best system that you can afford. If someone says they are the cheapest in town, don't argue with them, they likely know what the service is worth.
Home Security Company - Will This help You Choose an Alarm Company?
A Private Security Company (PSC) is a registered civilian company that specializes in providing contract commercial services to domestic and foreign entities with the intent to protect personnel and humanitarian and industrial assets within the rule of applicable domestic law.
The PSC market has been in existence for a lot longer, is far larger and generally much more competitive than that for military services. PSC's are profit driven organizations that trade in professional services linked to internal security and protection. The majority of PSC's are smaller companies predominantly concerned with crime prevention and ensuring public order, providing security and private guard services domestically. In a number of states as diverse as the US, the UK, Israel, Germany, Russia, South Africa and the Philippines. The number of domestic PSC's and size of their budgets exceed those of public law enforcement agencies. A minority of PSC's are organized in larger companies sharing the same corporate attributes and command structures as Private Military Companies.
3. The Investigation & Risk Management Sector: This is the smallest and comprises private investigators whose activities range from the dangerous to the mundane, from the tragic to hilarious: from matrimonial disputes, labor matters, vetting, expert witness services, private and industrial espionage, counterintelligence and anti- and counter-surveillance, to VIP protection from undercover and surveillance missions. Risk management consulting is the least visible of all sectors and possibly the most problematic and potentially threatening to the state.
What is the Purpose of Security Systems?
Having your own security company can be very rewarding. Financially, there is great potential, and it feels good to know that you are helping people feel safe and secure. Below are necessary steps that must be taken as well as certain considerations that you may want to ponder before taking the first steps toward opening your own security guard company:
TESTING AND LICENSE Most states require written testing. One can inquire about exact state requirements by finding out which state run department oversees private security where you live. In California, for instance, it is the Bureau of Security and Investigative Services who are in charge of all the rules, regulations, and requirements pertaining to private security. Most states will send you study material, if you ask. The testing take a few hours and the costs vary. In Johannesburg, it costs close to $1500 dollars to get fully licensed. Before the license is issued you must, of course, pass the test. Also, you must send in mock of drawings of what your security guard patches will look like. Every security company has their own patches which their officers must wear on their uniform.
OFFICE EXPENSES: Starting small is always best. Many new security companies work out of their home initially. It's important to get all your security guard company forms in order. There are about a dozen security guard forms that you will need such as post logs, incident reports, and a company manual. Forms can also be found on the internet or at your local library.
GUARDS: You may want to start meeting security guards or running free ads to establish yourself in the business. New Security guard companies must network and prepare their staff, even if they are not hired yet. Knowing how to screen and recruit talented, reliable security staff is quite an art and takes experience so you may as well get exposed to it as early as possible. Put yourself out there and meet others in the community that may one day utilize your services. The more prepared you are, the better.