Armed Security Guard Company Services In Johannesburg – Are They the Answer to Your VIP Private Event Protection Problems?
The management and the executive officers of a security company are the best determinants of the service a client will receive. In order to be licensed as a qualified manager for a security company by the Johannesburg South Africa security officer must have worked a minimum of one year. Naturally, there are some other requirements and a test that has to be passed, but that is the most difficult and important hurdle. One year of arm guard experience will not suffice to run a professional guard company and ensure professional, reliable service to clients.
As a client, one should always ask to meet with one of the executive officers to ensure that one is hiring a security company that understands all aspects of the security business. Many security guards and clients are under the false impression that a security company is simply an agency that provides security guards. A good security company will have a proven concept of hiring the right people, holding them accountable and adding value to the client’s business.
Holding security officers accountable means establishing checks and balances with security guards, supervisors and the client. There should be electronic equipment used, which will provide the client and the supervisors with a report of the security officer’s activity throughout his shift. Supervisors should be visiting the site frequently to check on and coach the security guards. They should also frequently check in with the client to ensure customer satisfaction.
Many clients might wonder how a security guard can add value to their business side from just providing security services. An excellent security company will find many ways by going beyond their post orders to add value to their client’ business. In a jewelry store the main responsibility of the guard is to protect clients and property, but smiling and being professional and courteous with the customers will improve the atmosphere in the store.
Hiring A Private Security Company
If you decide to use contracted security guards to protect your business and people you should use the following tips to ensure that you get the quality you pay for. I will say that it may cost you more to get this quality but if you force the contracted security company to work for lower price they will deliver lower standard guards in some cases, but more importantly, if they accept your low price it means they are saving money elsewhere. These security companies will have lower quality controls and increased number of safety concerns due to poor occupational health and safety systems.
Verbal communication skills
All clients want security guards that can speak English well so their customers can understand directions and instructions clearly. Their verbal skills are also needed to resolve conflicts peacefully.
Security guards main duty is to detect security problems and safety hazards before they become an problem for your business. Most security training courses do not teach observation skills in any form. These training companies believe that people have eyes and have been using them for their entire life so they know how to observe already. Completely wrong. That is like saying that because we have been eating food all our lives we can be food critics and know how to judge a chefs product.
Pay attention to the level of verbal skills used during the interview. Especially the number of incorrect words used and lengthy pauses while they think of the words to use. This type of skills signals poor verbal ability and comprehension during normal conversation they will struggle during security incidents. If they have to repeat themselves to you so you understand what they are saying- don't use them.
Avoid using any security guards that feel they need to have bald heads or crew cuts because they don't want their hair grabbed during a fight. They shouldn't need to fight if they know how to do their job properly. This goes the same for guards that refuse to wear ties in case someone grabs it during a fight. Get elastic or clip on ties. Problem solved. I prefer it if someone wants to grab my tie instead of punching me because they have just wasted the first move and not injured me. Game over.
Ask how long they have worked for this security company. Security companies have high turnover and throw inexperienced guards at clients every month or worse, they use sub-contracted guards that you have no quality control over and the security company doesn't even know them.
10 Tips For Hiring Good Security Guards - Will This Help You?
So, you have put together your security company. You have an office, a patrol vehicle and you have your business cards ready to give away. What do you need now? Well, you need what every company needs; customers. Getting customers is what most new companies struggle with, especially if they are in an area saturated with competitors. Your security company needs to find a way to compete with the other security companies out there, and you need to develop new accounts and get new customers.
Get the Word Out
If you want new customers, you have to make sure customers know who you are and that is where advertising comes in. Advertising in a local newspaper, on the radio, or even on television, are all effective means to advertise your company. The only problem related with these methods is that they do cost a lot of money and you may not get the return that you want with these methods. Try a small amount of advertising to start to see what your return on investment is. If you get more customers than you expected, then increase the amount you advertise.
Clients are the lifeblood of any company, especially a security company. If no one pays you to offer them security, then you won't have much to do and you won't make any money. This may seem obvious, but there are many companies that have failed because they did not realize how important it is to acquire and retain customers.
Security Companies Are a Dime a Dozen
A Private Security Company (PSC) is a registered civilian company that specializes in providing contract commercial services to domestic and foreign entities with the intent to protect personnel and humanitarian and industrial assets within the rule of applicable domestic law.
The PSC market has been in existence for a lot longer, is far larger and generally much more competitive than that for military services. PSC's are profit driven organizations that trade in professional services linked to internal security and protection. The majority of PSC's are smaller companies predominantly concerned with crime prevention and ensuring public order, providing security and private guard services domestically. In a number of states as diverse as the US, the UK, Israel, Germany, Russia, South Africa and the Philippines. The number of domestic PSC's and size of their budgets exceed those of public law enforcement agencies. A minority of PSC's are organized in larger companies sharing the same corporate attributes and command structures as Private Military Companies.
3. The Investigation & Risk Management Sector: This is the smallest and comprises private investigators whose activities range from the dangerous to the mundane, from the tragic to hilarious: from matrimonial disputes, labor matters, vetting, expert witness services, private and industrial espionage, counterintelligence and anti- and counter-surveillance, to VIP protection from undercover and surveillance missions. Risk management consulting is the least visible of all sectors and possibly the most problematic and potentially threatening to the state.