Armed Security Guard Company Services In Johannesburg – Are They the Answer to Your VIP Private Event Protection Problems?
The management and the executive officers of a security company are the best determinants of the service a client will receive. In order to be licensed as a qualified manager for a security company by the Johannesburg South Africa security officer must have worked a minimum of one year. Naturally, there are some other requirements and a test that has to be passed, but that is the most difficult and important hurdle. One year of arm guard experience will not suffice to run a professional guard company and ensure professional, reliable service to clients.
As a client, one should always ask to meet with one of the executive officers to ensure that one is hiring a security company that understands all aspects of the security business. Many security guards and clients are under the false impression that a security company is simply an agency that provides security guards. A good security company will have a proven concept of hiring the right people, holding them accountable and adding value to the client’s business.
Holding security officers accountable means establishing checks and balances with security guards, supervisors and the client. There should be electronic equipment used, which will provide the client and the supervisors with a report of the security officer’s activity throughout his shift. Supervisors should be visiting the site frequently to check on and coach the security guards. They should also frequently check in with the client to ensure customer satisfaction.
Many clients might wonder how a security guard can add value to their business side from just providing security services. An excellent security company will find many ways by going beyond their post orders to add value to their client’ business. In a jewelry store the main responsibility of the guard is to protect clients and property, but smiling and being professional and courteous with the customers will improve the atmosphere in the store.
Hiring A Private Security Company
Finding the right security company you can trust and that will be there for you and your company in the future is a difficult task. There are literally hundreds, sometimes thousands of security companies in a given geographic location. Many of these companies are fly by night operations that have little business experience or security expertise at all. These companies typically work out of a home or simply a single truck. You may be surprised to find out that almost anyone can start a security company overnight. These companies use local distributors of security products to purchase their products and supplies. They have no manufacturer certifications, no stock inventory, and sometimes a cell phone is the main company number. This is not to say that there are not good security companies out there. On the contrary, there are a number of good and reputable companies that have trained employees that are certified on the products they install.
Asking these simple questions can help give you the peace of mind that the security company protecting your company and your employees is a quality one. Think about a time when you selected a company or a product that didn't deliver on its promises. The disappointment, the amount of time squandered, and most importantly, the money wasted on selecting the wrong product or company. Take the time before selecting a security company to find out more than just the product they are selling you, find out about the company itself. A good quality, strong company, will most likely reflect the same in its product selection.
Is This How You Evaluate Security Company Franchises?
If you decide to use contracted security guards to protect your business and people you should use the following tips to ensure that you get the quality you pay for. I will say that it may cost you more to get this quality but if you force the contracted security company to work for lower price they will deliver lower standard guards in some cases, but more importantly, if they accept your low price it means they are saving money elsewhere. These security companies will have lower quality controls and increased number of safety concerns due to poor occupational health and safety systems.
Verbal communication skills
All clients want security guards that can speak English well so their customers can understand directions and instructions clearly. Their verbal skills are also needed to resolve conflicts peacefully.
Security guards main duty is to detect security problems and safety hazards before they become an problem for your business. Most security training courses do not teach observation skills in any form. These training companies believe that people have eyes and have been using them for their entire life so they know how to observe already. Completely wrong. That is like saying that because we have been eating food all our lives we can be food critics and know how to judge a chefs product.
Pay attention to the level of verbal skills used during the interview. Especially the number of incorrect words used and lengthy pauses while they think of the words to use. This type of skills signals poor verbal ability and comprehension during normal conversation they will struggle during security incidents. If they have to repeat themselves to you so you understand what they are saying- don't use them.
Avoid using any security guards that feel they need to have bald heads or crew cuts because they don't want their hair grabbed during a fight. They shouldn't need to fight if they know how to do their job properly. This goes the same for guards that refuse to wear ties in case someone grabs it during a fight. Get elastic or clip on ties. Problem solved. I prefer it if someone wants to grab my tie instead of punching me because they have just wasted the first move and not injured me. Game over.
Ask how long they have worked for this security company. Security companies have high turnover and throw inexperienced guards at clients every month or worse, they use sub-contracted guards that you have no quality control over and the security company doesn't even know them.
Hiring A Private Security Company
In my industry we only have two kinds of customers: those that are proactive and secure their property before a burglary, or those that wait until the intrusion has already occurred. I hope you are in the former group, but either way here are 10.5 ways to choose your next home security company.
How to choose a top rated home security company? Here are 10.5 ways:
- Is the company really concerned about your safety, or are they just looking get a check? A professional security company will make recommendations that they may or may not offer. For example: trimming your hedges, enhancing door locks or jambs etc.
- Is the company licensed by your state for the products they are offering? Are you shown proof of the license when you request it?
- Do they exceed the minimum levels of insurance required by the state? Proof of adequate insurance should be presented when requested.
- Do the employees meet and / or exceed the state / local requirements? Do they drug test and perform an extensive nationwide criminal background and driving record check? Do the representatives have a PVC photo ID card with company information? Can you visually verify the representative online?
- Is the company an active member of the state and local alarm associations?
- Is the company a local company? Is there local executive leadership that you can reach when you have a problem? Is the company involved in the local community?
- Does your security professional act professional? Did he or she offer to remove his or her shoes prior to entering your home? Did he seem genuinely concerned about you and did she listen to your needs? Were they dressed for success or look like they just woke up?
- If you have pets, a top rated security professional will include the special requirements of your "extended" family in the design of the system. Tragically, fire is responsible for approximately 40,000 pet deaths each year in the home.
- Ask how quickly the security company will install your system after purchase. Also, find out how long their service is scheduled out. (Call the main office and ask for the service department)
- When comparing prices compare detection coverage and features. Not all coverage plans are the same.
10.5 Do not base your decision on price alone. If you are like most people you are rarely happy when you buy something because of its price. You did not buy your home because it was the cheapest. Why would you protect your largest investment with the cheapest security system? In my experience, the decisions based on value have turned out the best. Look for a comfortable blend between price and service and get the best system that you can afford. If someone says they are the cheapest in town, don't argue with them, they likely know what the service is worth.