Armed Security Guard Company Services In Johannesburg – Are They the Answer to Your VIP Private Event Protection Problems?
The management and the executive officers of a security company are the best determinants of the service a client will receive. In order to be licensed as a qualified manager for a security company by the Johannesburg South Africa security officer must have worked a minimum of one year. Naturally, there are some other requirements and a test that has to be passed, but that is the most difficult and important hurdle. One year of arm guard experience will not suffice to run a professional guard company and ensure professional, reliable service to clients.
As a client, one should always ask to meet with one of the executive officers to ensure that one is hiring a security company that understands all aspects of the security business. Many security guards and clients are under the false impression that a security company is simply an agency that provides security guards. A good security company will have a proven concept of hiring the right people, holding them accountable and adding value to the client’s business.
Holding security officers accountable means establishing checks and balances with security guards, supervisors and the client. There should be electronic equipment used, which will provide the client and the supervisors with a report of the security officer’s activity throughout his shift. Supervisors should be visiting the site frequently to check on and coach the security guards. They should also frequently check in with the client to ensure customer satisfaction.
Many clients might wonder how a security guard can add value to their business side from just providing security services. An excellent security company will find many ways by going beyond their post orders to add value to their client’ business. In a jewelry store the main responsibility of the guard is to protect clients and property, but smiling and being professional and courteous with the customers will improve the atmosphere in the store.
10 Tips For Hiring Good Security Guards - Will This Help You?
In the last article that I wrote, I spoke on the subject of procurement for security services. Since the release of this article, I have spoken with a few property and facility managers. These conversations have inevitably turned to pricing. I wanted to take the opportunity to answer a few of these questions. It is my commitment to explain in short detail how to unmask the secrets for costs of service.
How does a vendor price a service?
Every vendor is different, which is not always good for you, the consumer. To be effective in comparing the best value for the product, you have to compare everything equally. For a long time, the security industry standard has been to provide a pay wage range for the security officers and the monthly and yearly cost of the total contact. This has masked the substance of the true cost and what it means to you. When purchasing a construction vendor, material costs are itemized and labor is broken down for each specific task. I suggest you demand an itemized list of costs from each security vendor when requesting services from them. The way to standardize this, is to provide a detailed pricing sheet in the RFP, which all vendors are required to fill out. This seems simple, however, it is rare that the price sheet is detailed enough for you to fully understand all of the costs. The next section will give you some ideas on what factors you should include in this pricing sheet. It is through this standardized approach that you will be able to evaluate that best value for your money.
In short, I will leave you with this. Understand the cost to you by itemizing each line item to provide you with a clear understanding how that affects you. By doing this correctly, you will be able to answer your own questions about markup and set the standard for pricing comparatively. If you have any question, please call me. The worst thing that could happen is I would have to write another article.
What is the Purpose of Security Systems?
Having your own security company can be very rewarding. Financially, there is great potential, and it feels good to know that you are helping people feel safe and secure. Below are necessary steps that must be taken as well as certain considerations that you may want to ponder before taking the first steps toward opening your own security guard company:
TESTING AND LICENSE Most states require written testing. One can inquire about exact state requirements by finding out which state run department oversees private security where you live. In California, for instance, it is the Bureau of Security and Investigative Services who are in charge of all the rules, regulations, and requirements pertaining to private security. Most states will send you study material, if you ask. The testing take a few hours and the costs vary. In Johannesburg, it costs close to $1500 dollars to get fully licensed. Before the license is issued you must, of course, pass the test. Also, you must send in mock of drawings of what your security guard patches will look like. Every security company has their own patches which their officers must wear on their uniform.
OFFICE EXPENSES: Starting small is always best. Many new security companies work out of their home initially. It's important to get all your security guard company forms in order. There are about a dozen security guard forms that you will need such as post logs, incident reports, and a company manual. Forms can also be found on the internet or at your local library.
GUARDS: You may want to start meeting security guards or running free ads to establish yourself in the business. New Security guard companies must network and prepare their staff, even if they are not hired yet. Knowing how to screen and recruit talented, reliable security staff is quite an art and takes experience so you may as well get exposed to it as early as possible. Put yourself out there and meet others in the community that may one day utilize your services. The more prepared you are, the better.
Hiring A Private Security Company
If you decide to use contracted security guards to protect your business and people you should use the following tips to ensure that you get the quality you pay for. I will say that it may cost you more to get this quality but if you force the contracted security company to work for lower price they will deliver lower standard guards in some cases, but more importantly, if they accept your low price it means they are saving money elsewhere. These security companies will have lower quality controls and increased number of safety concerns due to poor occupational health and safety systems.
Verbal communication skills
All clients want security guards that can speak English well so their customers can understand directions and instructions clearly. Their verbal skills are also needed to resolve conflicts peacefully.
Security guards main duty is to detect security problems and safety hazards before they become an problem for your business. Most security training courses do not teach observation skills in any form. These training companies believe that people have eyes and have been using them for their entire life so they know how to observe already. Completely wrong. That is like saying that because we have been eating food all our lives we can be food critics and know how to judge a chefs product.
Pay attention to the level of verbal skills used during the interview. Especially the number of incorrect words used and lengthy pauses while they think of the words to use. This type of skills signals poor verbal ability and comprehension during normal conversation they will struggle during security incidents. If they have to repeat themselves to you so you understand what they are saying- don't use them.
Avoid using any security guards that feel they need to have bald heads or crew cuts because they don't want their hair grabbed during a fight. They shouldn't need to fight if they know how to do their job properly. This goes the same for guards that refuse to wear ties in case someone grabs it during a fight. Get elastic or clip on ties. Problem solved. I prefer it if someone wants to grab my tie instead of punching me because they have just wasted the first move and not injured me. Game over.
Ask how long they have worked for this security company. Security companies have high turnover and throw inexperienced guards at clients every month or worse, they use sub-contracted guards that you have no quality control over and the security company doesn't even know them.